Terms and Conditions

Who We Are

Home Grown Hotels Limited incorporated and registered in England and Wales with company number 07659273 whose registered office is at Clayhill, Beechen Lane, Lyndhurst, England SO43 7DD.

Payment Transactions

Home Grown Hotels are the legal entity responsible for payment processing. All payment transactions are handled by a third party payment gateway Adyen, whose secure transaction processing environment exceeds industry standards such as PCI DSS. We do not process any credit cards details on our own website and any cardholder data is secured by using a combination of symmetric and asymmetric cryptographic algorithms.

Refund Transactions

Home Grown Hotels will process your refund and credit the card you used for your booking within 24 hours of the request. Once that has happened, your bank will take care of the rest but please note that depending on the bank it may take them up to 7 working days to post the credit to your account, and up to 2 billing cycles to then show on your statement - unfortunately we have no control over this .

Room Deposits / Cancellation Policy

Rates require full pre-payment at time of booking, this policy will be displayed next to the rate on booking. Your rate does not include any incidental charges which you may incur during your stay and these are payable on departure. 

Please refer to the cancellation policy stated on your confirmation or at the point of booking. Cancellation after this period stated would result in us retaining the charge for your stay.

If we are forced to close a hotel/hotels due to COVID-19 bookings can be transferred or cancelled at no charge.

Group Bookings

Due to the size and layout of our properties and for the experience of all of our guests we do limit the number of rooms which can booked as part of one party and the number of groups on any given date.

A booking of five rooms or more we class as a group and would be subject to amended Terms & Conditions. If a group of individuals has booked separately for the same hotel e.g. weddings, parties, Home Grown Hotels reserves the right to amend/cancel these reservations and enforce group terms and conditions to those bookings.

Table Booking / Cancellation Policy

Please note that the time you have booked is when we need you to be sat at the table. If you are running late please contact us and let us know to avoid cancellation of your booking. If you need to cancel we would like 72 hours notice by calling 0345 225 9494

If you are booking a group of 5 or more we need credit card details to secure your reservation, but don’t worry we won’t take payment at this time. If you don’t arrive for your booking there will be a no-show fee of £25 per person auto-charged to your card.

Kindly note that throughout the year the cancellation policy may vary and these will be communicated at time of booking and highlighted on the confirmation.

Private Dining / Cancellation Policy

Private dining reservations require card details to hold the booking provisionally and you will be contacted by a member of our team soon after to arrange a payment of £250, which will be deducted from the final bill on the day. Private dining reservations are only confirmed at the point of receiving the required deposit. 

Private dining reservations are subject to a 4 week cancellation policy, after this time payment would be non-refundable.

Potting Shed Booking Policy

Potting Shed reservations require card details to confirm the booking and you will be contacted prior to the reservation for pre-payment.

Reservations are subject to a 72hr cancellation policy, after this time  payment would be non-refundable.

Privacy Policy

Please find our full Privacy Policy here which gives you information on how Home Grown Hotels Limited collects and processes your personal data and GDPR practices.