Terms and Conditions
Terms and Conditions
Who We Are
Home Grown Hotels Limited incorporated and registered in England and Wales with company number 07659273 whose registered office is at Clayhill, Beechen Lane, Lyndhurst, England SO43 7DD.
Payment Transactions
Home Grown Hotels are the legal entity responsible for payment processing. All payment transactions are handled by a third party payment gateway Adyen, whose secure transaction processing environment exceeds industry standards such as PCI DSS. We do not process any credit cards details on our own website and any cardholder data is secured by using a combination of symmetric and asymmetric cryptographic algorithms.
Refund Transactions
Home Grown Hotels will process your refund and credit the card you used for your booking within 24 hours of the request. Once that has happened, your bank will take care of the rest but please note that depending on the bank it may take them up to 7 working days to post the credit to your account, and up to 2 billing cycles to then show on your statement - unfortunately we have no control over this .
Room Deposits/ Cancellation Policy
Some rates require full pre-payment at time of booking, this policy will be displayed next to the rate on booking. Your rate does not include any incidental charges which you may incur during your stay and these are payable on departure.
Availability & Rates
All rates shown on our website, quoted over the phone, or provided through other means are subject to availability. We reserve the right to refuse any booking for valid reasons. Our hotels offer various room types, with rates based on the number of occupants per room. Prices are quoted in Pounds Sterling, and all online payments will be processed in Pounds Sterling.
Special Dates & Events
During peak seasons, bank holidays, and special events, certain rates may not be available, and some dates may require a minimum length of stay. Rates are subject to change without notice.
Packages & Pricing
Our packages and pricing vary based on availability and demand. They include only the services and amenities specified in writing. Your price is guaranteed once you receive a confirmation number.
Prepayment & Non-Refundable Rates
Some rate plans require full prepayment and are non-cancellable, non-refundable, non-changeable, and non-transferable. These conditions will be clearly stated in the rate description. For these plans, your credit card will be charged the full amount upon reservation. No credit will be given for unused reservations, and the payment cannot be applied to other or future reservations.
Flexible Cancellation
If you wish to have the option to cancel your room free of charge (up to 72 hours before arrival), we recommend booking one of our "Free Range" rates.
Promotional Rates
Some promotional rate plans require full prepayment and are non-cancellable, non-refundable, non-changeable, and non-transferable. These conditions will be clearly stated in the rate description. For these plans, your credit card will be charged the full amount upon reservation. No credit will be given for unused reservations, and the payment cannot be applied to other or future reservations.
Late Cancellations & No-Shows
A late cancellation (within 72 hours of arrival or outside the defined cancellation policy of the rate booked) or a no-show (failing to arrive on the scheduled date) will result in a charge of one night's accommodation at the first night's rate of your booking. This charge will be applied to the credit or debit card provided during booking.
Group Bookings
Due to the size and layout of our properties and for the experience of all of our guests we do limit the number of rooms which can booked as part of one party and the number of groups on any given date.
A booking of five rooms or more we class as a group and would be subject to amended Terms & Conditions. If a group of individuals has booked separately for the same hotel e.g. weddings, parties, Home Grown Hotels reserves the right to amend/cancel these reservations and enforce group terms and conditions to those bookings.
Table Booking/ Cancellation Policy
Please note that the time you have booked is when we need you to be sat at the table. If you are running late please contact us and let us know to avoid cancellation of your booking. If you need to cancel we would like 72 hours notice by calling 0345 225 9494
If you are booking a group of 5 or more we need credit card details to secure your reservation, but don’t worry we won’t take payment at this time. If you don’t arrive for your booking there will be a no-show fee of £25 per person auto-charged to your card.
Kindly note that throughout the year the cancellation policy may vary and these will be communicated at time of booking and highlighted on the confirmation.
Private Dining/ Cancellation Policy
Private dining reservations require card details to hold the booking provisionally and you will be contacted by a member of our team soon after to arrange a payment of £250, which will be deducted from the final bill on the day. Private dining reservations are only confirmed at the point of receiving the required deposit.
Private dining reservations are subject to a 4 week cancellation policy, after this time payment would be non-refundable.
Potting Shed & Fieldhouse Booking Policy
Treatment reservations require card details to confirm the booking and you will be contacted prior to the reservation for pre-payment.
Reservations are subject to a 72hr cancellation policy, after this time payment would be non-refundable.
If you would like to make use of the Fieldhouse facilities at THE PIG-in the Cotswolds, bookings are required in advance.
Privacy Policy
Please find our full Privacy Policy here which gives you information on how Home Grown Hotels Limited collects and processes your personal data and GDPR practices.